{"id":148525,"date":"2018-04-24T17:24:00","date_gmt":"2018-04-24T16:24:00","guid":{"rendered":"https:\/\/www.um.edu.mo\/sem-categoria\/2018\/04\/44951-pt_pt\/"},"modified":"2020-11-26T20:22:15","modified_gmt":"2020-11-26T12:22:15","slug":"44951","status":"publish","type":"post","link":"https:\/\/www.um.edu.mo\/pt-pt\/news-and-press-releases\/campus-news\/detail\/44951\/","title":{"rendered":"A entrevista com o operador de Servi\u00e7os de Computador da ICTO, Adnan Nasim"},"content":{"rendered":"<div>Source: <a style=\"font-style: italic;\" href=\"https:\/\/e-myum.co.umac.mo\/tellusthestory_apr2018\/?lang=en\">My UM<\/a><\/div><div><br\/><\/div><div>Ring\u2026Ring\u2026 \u2018ICTO Help Desk, how can I help you?\u2019 You have probably heard that soft and humble male voice on the phone if you have called the Information and Communication Technology&nbsp;Offce&nbsp;(ICTO) Help Desk. This familiar voice has spoken to us for 30 years, but do you know whose voice is it? Meet Adnan Nasim, a computer service operator in the ICTO who always offers assistance with our computer-related problems.<\/div><div><br\/><\/div><div><p><b style=\"box-sizing: border-box;\">Studying at the University of East Asia<\/b><\/p><p>Born in Pakistan, Adnan never imagined he would one day leave his country and travel to Macao to study, work, and live in a completely different environment.<\/p><p>In 1987, many universities in Pakistan closed because of political instability. In order to complete his education, Adnan decided to pursue further studies abroad. During the process of applying to various international universities, Adnan met a friend who just returned to Pakistan from Hong Kong. His friend introduced him to the University of East Asia, which was the predecessor of the University of Macau (UM). He decided to apply for the bachelor\u2019s degree programme in computer science. At first, Adnan\u2019s father did not support this decision because he believed that studying abroad would be a waste of time. However, after Adnan received a confirmation letter from the university, his father eventually gave in.<\/p><p><b style=\"box-sizing: border-box;\">Adapting to Cultural Differences<\/b><\/p><p>Adnan arrived in Macao with joy and excitement, but things did not go as planned. \u2018It was very difficult [to adapt] in the beginning because the cultural difference between Macao and Pakistan is huge and I came straight to Macao and had never been to any other country before,\u2019 he says. \u2018In fact, food was&nbsp;a main&nbsp;issue to me in Macao because the dishes consist of pork and as a devout Muslim, pork is considered unclean. Therefore, I will carefully select the dishes or cook by myself.\u2019<\/p><p><\/p><p>When Adnan was a third-year student at UM, he had a financial problem and he had to withdraw from his studies in order to find a job to earn money to support himself. While he was working as an assistant in a bank, Adnan faced the increased challenges of being less competitive in the market because of a lack of professional knowledge in management. \u2018I was lost at that time as I had no knowledge in either management or accounting,\u2019 he says. Therefore, Adnan decided to work during the day and study for a<br style=\"box-sizing: border-box;\"\/>degree programme at night. He eventually graduated with a degree in business administration. He believes that life is a \u2018live and&nbsp;learn\u2019 process, so he continued his master\u2019s degree studies and graduated with an MA in business administration in 2000 at the City University of Macau, and an MA in communication and new media in 2014 at UM.<\/p><p><b style=\"box-sizing: border-box;\">Getting the Job Done<\/b><\/p><p>In 1991, while reading a newspaper, Adnan noticed a UM job vacancy for a computer service operator and he was interested in the position. He says, \u2018Though I have worked in the bank for many years, I am still interested in computer-related fields which I am keen on and I\u2019d like to use my skills to help others.\u2019&nbsp;Eventually&nbsp;he quit his bank job and returned to UM to take up the new position.<\/p><p>First joining UM as an operator, Adnan was responsible for maintaining the mainframe and providing assistance to students and staff who needed to use computers in the laboratories. \u2018At that time, computers and the internet were not popular and it was a novelty to have one, so the environment was completely different compared to what we have now, and our jobs mainly involved maintenance of hardware and making backups for staff and students,\u2019 Adnan recalls.<\/p><p>Adnan currently works at the Help Desk in the ICTO, and is mainly responsible for answering&nbsp;enquiries&nbsp;from users who encounter problems with their&nbsp;computers,&nbsp;and troubleshooting on the internet. Adnan loves his job. \u2018Unlike the traditional way of staying in a computer room to fix equipment, the Help Desk is absolutely another thing. It requires a positive attitude and the motivation to listen to the problems of the requesters, to understand their situations, and to offer them the right solutions,\u2019 Adnan says. \u2018It is not stated in any of the manuals or books that teach you about problem-solving. It is the connection with people that&nbsp;matters. I find my job very interesting.\u2019<\/p><p><b style=\"box-sizing: border-box;\">Providing Backup Support<\/b><\/p><p>After UM completed the relocation to the new campus in 2014, the larger size of the campus meant that ICTO expanded in size as well. \u2018Phone calls are almost non-stop&nbsp;and emails are packed in the mailbox every day, therefore it is challenging to handle every single issue professionally and effectively. There were times when we had to contact colleagues who happened to be near the requester to head to the site and provide assistance. Help Desk mainly provides backup support and it is important to let requesters know that you are always there to help so that they feel safe and relieved,\u2019 Adnan says.<\/p><p><\/p><p>Adnan believes that teamwork is essential to achieving common goals. \u2018Always be thankful,\u2019 he says. \u2018As I can barely speak Chinese, my colleagues will help interpret and explain the situation to me when I could not understand. I am grateful to have them who are always supportive and kind.\u2019<\/p><p><b style=\"box-sizing: border-box;\">Cricket Connects Expats<\/b><\/p><p>Having lived in Macao with his family for almost 30 years, Adnan understands the hardships of expats when they first arrive in Macao and meet people from around the world who are in the same situation. Therefore, he is determined to help other expats to adapt to their new lives in Macao by playing a universal sport \u2013 cricket. Cricket was not common in Macao in 1989. \u2018Cricket was first introduced by UM students from Pakistan, Bangladesh, and India, who formed teams to play in basketball courts and tennis courts at UM,\u2019 Adnan says.<\/p><p><\/p><p>To further promote the sport in the local community, Adnan and other cricketers established the Macau Cricket Association in 2008. He has served as the president of the association since its establishment.<\/p><p>Having established the association, Adnan and his teammates hold regular practice sessions and have participated in matches outside Macao. After matches, they hold gatherings to strengthen friendship among team members. \u2018Cricket is like a teacher to me,\u2019 Adnan says. \u2018Apart from athletic skills, cricket also teaches me sportsmanship, fair play, discipline, and respect. These qualities can also be applied&nbsp;in&nbsp;work and daily life.\u2019 Adnan adds that in life sometimes things will go against our will, but the endurance he obtained in sports training will help to keep him up with the challenges. \u2018Once you have pulled yourself together after disappointment and adjusted your strategy, you will have a chance to win,\u2019 he says.<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Source: My UMRing\u2026Ring\u2026 \u2018ICTO Help Desk, how can I help you?\u2019 You have probably heard that soft and humble male voice on the phone if you have called the Information&#8230;<\/p>\n","protected":false},"author":1,"featured_media":131110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[],"class_list":["post-148525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-campus-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A entrevista com o operador de Servi\u00e7os de Computador da ICTO, Adnan Nasim | Universidade de Macau<\/title>\n<meta name=\"description\" content=\"Universidade de Macau: Uma universidade abrangente p\u00fablica de n\u00edvel internacional fundada em 1981\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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