{"id":216314,"date":"2020-10-07T08:50:20","date_gmt":"2020-10-07T07:50:20","guid":{"rendered":"https:\/\/www.um.edu.mo\/quality-management\/"},"modified":"2026-04-02T16:40:47","modified_gmt":"2026-04-02T08:40:47","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/www.um.edu.mo\/pt-pt\/staff\/quality-management\/","title":{"rendered":"Gest\u00e3o da Qualidade"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1414px;margin-left: calc(-1% \/ 2 );margin-right: calc(-1% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0.495%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:0.495%;--awb-width-medium:100%;--awb-spacing-right-medium:0.495%;--awb-spacing-left-medium:0.495%;--awb-width-small:100%;--awb-spacing-right-small:0.495%;--awb-spacing-left-small:0.495%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-2 fusion-content-boxes-1 content-boxes-clean-horizontal content-left content-boxes-icon-on-side um-page__list\" style=\"--awb-iconcolor:#002c55;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:#005f96;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#002c55;--awb-content-padding-left:38px;border-color:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 18px;line-height:normal;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-angle-right fal circle-no\"><\/i><\/span><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:18px;line-height:23px;padding-left:38px;\">Sistema de Gest\u00e3o da Qualidade e Ambiental<\/h5><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#002c55;--awb-content-padding-left:38px;border-color:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 18px;line-height:normal;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-angle-right fal circle-no\"><\/i><\/span><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:18px;line-height:23px;padding-left:38px;\">Carta de Qualidade<\/h5><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-clean-horizontal content-left content-boxes-icon-on-side um-page__list\" style=\"--awb-iconcolor:#002c55;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:#005f96;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#002c55;--awb-content-padding-left:38px;border-color:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 18px;line-height:normal;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-angle-right fal circle-no\"><\/i><\/span><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:18px;line-height:23px;padding-left:38px;\">Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente<\/h5><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"accordian fusion-accordian um-qualitymanagement__toggle\" style=\"--awb-border-size:1px;--awb-icon-size:18px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#002c55;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:#002c55;--awb-toggle-hover-accent-color:#005f96;--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-title-line-height:1.36;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-216314-1\"><div class=\"fusion-panel panel-default panel-33fd72b23d4b37355 fusion-toggle-no-divider\" style=\"--awb-title-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_33fd72b23d4b37355\"><a aria-expanded=\"false\" aria-controls=\"33fd72b23d4b37355\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#33fd72b23d4b37355\" href=\"#33fd72b23d4b37355\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2025<\/span><\/a><\/h4><\/div><div id=\"33fd72b23d4b37355\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_33fd72b23d4b37355\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2025<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2025 \u2013 para funcion\u00e1rios (Ingl\u00eas e Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2025 \u2013 para estudantes (Ingl\u00eas e Chin\u00eas)<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b1fd95b7c4318263a fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b1fd95b7c4318263a\"><a aria-expanded=\"false\" aria-controls=\"b1fd95b7c4318263a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#b1fd95b7c4318263a\" href=\"#b1fd95b7c4318263a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2023<\/span><\/a><\/h4><\/div><div id=\"b1fd95b7c4318263a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b1fd95b7c4318263a\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2023<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2023 \u2013 para funcion\u00e1rios (Ingl\u00eas e Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2023 \u2013 para estudantes (Ingl\u00eas e Chin\u00eas)<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-54408ff0b769be6dc fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_54408ff0b769be6dc\"><a aria-expanded=\"false\" aria-controls=\"54408ff0b769be6dc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#54408ff0b769be6dc\" href=\"#54408ff0b769be6dc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2021<\/span><\/a><\/h4><\/div><div id=\"54408ff0b769be6dc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_54408ff0b769be6dc\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2021<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2021 \u2013 para funcion\u00e1rios (Ingl\u00eas e Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2021 \u2013 para estudantes (Ingl\u00eas e Chin\u00eas)<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6229212d683d7a38e fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6229212d683d7a38e\"><a aria-expanded=\"false\" aria-controls=\"6229212d683d7a38e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#6229212d683d7a38e\" href=\"#6229212d683d7a38e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2019<\/span><\/a><\/h4><\/div><div id=\"6229212d683d7a38e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6229212d683d7a38e\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2019<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2019 \u2013 para funcion\u00e1rios (Ingl\u00eas e Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2019 \u2013 para estudantes (Ingl\u00eas e Chin\u00eas)<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-17e93859395d5a18a fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_17e93859395d5a18a\"><a aria-expanded=\"false\" aria-controls=\"17e93859395d5a18a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#17e93859395d5a18a\" href=\"#17e93859395d5a18a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2016<\/span><\/a><\/h4><\/div><div id=\"17e93859395d5a18a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_17e93859395d5a18a\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2016<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2016 \u2013 para funcion\u00e1rios (Ingl\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2016 \u2013 para funcion\u00e1rios (Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2016 \u2013 para estudantes (Ingl\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2016 \u2013 para estudantes (Chin\u00eas)<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c1a2563092254c56d fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c1a2563092254c56d\"><a aria-expanded=\"false\" aria-controls=\"c1a2563092254c56d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#c1a2563092254c56d\" href=\"#c1a2563092254c56d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2011<\/span><\/a><\/h4><\/div><div id=\"c1a2563092254c56d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c1a2563092254c56d\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<p>Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente<\/p>\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2011<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2011 Results<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2011 \u2013 para funcion\u00e1rios (Ingl\u00eas)<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2011 \u2013 para funcion\u00e1rios (Chin\u00eas)<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2011 \u2013 para estudantes (Ingl\u00eas)<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2011 \u2013 para estudantes (Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i><b>Contate-Nos<\/b>\u00a0:\u00a0<a href=\"mailto:user_survey@um.edu.mo\">user_survey@um.edu.mo<\/a><\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-41f475009bb8b9184 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_41f475009bb8b9184\"><a aria-expanded=\"false\" aria-controls=\"41f475009bb8b9184\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#41f475009bb8b9184\" href=\"#41f475009bb8b9184\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2009<\/span><\/a><\/h4><\/div><div id=\"41f475009bb8b9184\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_41f475009bb8b9184\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Relat\u00f3rio Final do Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2009<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i>Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2009 Results<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2009 \u2013 para funcion\u00e1rios (Ingl\u00eas)<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2009 \u2013 para funcion\u00e1rios (Chin\u00eas)<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2009 \u2013 para estudantes (Ingl\u00eas)<\/li>\r\n\t<li>Question\u00e1rio para Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2009 \u2013 para estudantes (Chin\u00eas)<\/li>\r\n\t<li><i class=\"fa-li fa fa-cube\"><\/i><b>Contate-Nos<\/b>\u00a0:\u00a0<a href=\"mailto:user_survey@um.edu.mo\">user_survey@um.edu.mo<\/a><\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-70103748e0577e673 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_70103748e0577e673\"><a aria-expanded=\"false\" aria-controls=\"70103748e0577e673\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#70103748e0577e673\" href=\"#70103748e0577e673\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2007<\/span><\/a><\/h4><\/div><div id=\"70103748e0577e673\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_70103748e0577e673\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2007<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5b6c4f49c408629ae fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5b6c4f49c408629ae\"><a aria-expanded=\"false\" aria-controls=\"5b6c4f49c408629ae\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#5b6c4f49c408629ae\" href=\"#5b6c4f49c408629ae\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2005<\/span><\/a><\/h4><\/div><div id=\"5b6c4f49c408629ae\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5b6c4f49c408629ae\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2005<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-dec254fd40938b05e fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dec254fd40938b05e\"><a aria-expanded=\"false\" aria-controls=\"dec254fd40938b05e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-216314-1\" data-target=\"#dec254fd40938b05e\" href=\"#dec254fd40938b05e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2004<\/span><\/a><\/h4><\/div><div id=\"dec254fd40938b05e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_dec254fd40938b05e\"><div class=\"panel-body toggle-content fusion-clearfix\">\r\n<ul class=\"fa-ul\">\r\n\t<li>Inqu\u00e9rito sobre a Satisfa\u00e7\u00e3o do Utente 2004<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-clean-horizontal content-left content-boxes-icon-on-side um-page__list\" style=\"--awb-iconcolor:#002c55;--awb-margin-top:0px;--awb-hover-accent-color:#005f96;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#002c55;--awb-content-padding-left:38px;border-color:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 18px;line-height:normal;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-angle-right fal circle-no\"><\/i><\/span><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:18px;line-height:23px;padding-left:38px;\">Melhoria de Qualidade Continuada<\/h5><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\r\n<ul>\r\n\t<li>Meio de Sugest\u00f5es (Intranet)<\/li>\r\n<\/ul>\r\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-clean-horizontal content-left content-boxes-icon-on-side um-page__list\" style=\"--awb-iconcolor:#002c55;--awb-margin-top:0px;--awb-hover-accent-color:#005f96;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#002c55;--awb-content-padding-left:38px;border-color:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 18px;line-height:normal;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-angle-right fal circle-no\"><\/i><\/span><\/div><h5 class=\"content-box-heading\" style=\"--h5_typography-font-size:18px;line-height:23px;padding-left:38px;\">Avalia\u00e7\u00e3o dos Servi\u00e7os P\u00fablicos e do Desempenho Organizacional<\/h5><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":216376,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-216314","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gest\u00e3o da Qualidade | Universidade de Macau<\/title>\n<meta name=\"description\" content=\"Universidade de Macau: Uma universidade abrangente p\u00fablica de n\u00edvel internacional fundada em 1981\" \/>\n<meta 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